I. GENERAL PROVISIONS

1.1. We care about your privacy and protection of personal data; therefore, we have prepared and encourage you to read our Personal Data Privacy Policy (hereinafter, ‘Privacy Policy’).
1.2. The Privacy Policy lists the processed data categories, purposes for which data are processed, terms of processing and transferring the data to third parties, your rights related to the processed data and other relevant information.
1.3. We process your personal data in accordance with the General Data Protection Regulation (EU) 2016/679, Law on Legal Protection of Personal Data of the Republic of Lithuania and other legal acts of the Republic of Lithuania and European Union.
1.4. The controller of your personal data is Bolligers UAB, registration No. 304558589, registered office address Ežero g. 6A, Mačionys, LT-29201, Anykščių r. (hereinafter, ‘Palaima’).

II. PROCESSED PERSONAL DATA

2.1. Palaima processes the following types of data:
  • Identification data: name, surname, national identification number.
  • Contacts: phone number, email address, residential address.
  • Information of your credit or debit card (card number, issuing bank, card expiration date) and/or bank account (account number and bank) which is debited for payment (using the payment method of your choice) for the services after the services are provided.
  • Historical information on your behaviour: payment history, historical data on your actions.
2.2. Your personal data processed by Palaima are received from:
  • you, as you make a booking with Palaima Hotel and use booking applications of the hotel.
  • We also receive your personal data from third parties, such as managers of databases and registers or public bodies.

III. PURPOSES AND LEGAL BASIS OF THE PROCESSING OF DATA

3.1. Concluding a contract: we process your personal data (name, surname, national identification number), contacts (phone number, email address, residential address) for the purpose of concluding a contract for the provision of services of Palaima to you.
3.2. Fulfilling payment obligations: we process your credit or debit card data (card holder, number, expiration date), number of bank account from which the payment is made, name of the bank for the purpose of ensuring proper payment for the services provided. We process your identification data (national identification number), VAT number (if any) and contacts (residential address).
3.3. Management of service provision and debt recovery: we process your identification data (name, surname, national identification number), contacts, payment history for the purpose of analysing your payments for the services provided by Palaima.
3.4. Ensuring the provision of services: we process your personal identification data (name, surname, national identification number), contacts (residential address), details of communication with you and any relevant information for the purpose of ensuring good service quality, examining and handling your requests and/or complaints regarding the provision of services.
3.5. Direct marketing: we process your contacts (email address) for the purpose of sharing our special offers with you.

IV. YOUR RIGHTS AND OBLIGATIONS

4.1. You have the following rights related to the protection of personal data:
  • to request access to your personal data,
  • to request that your personal data be corrected,
  • to request the deletion or limit the processing of excessive data,
  • not to consent to the processing of your personal data,
  • to withdraw your consent at any time, when personal data are processed on the basis of your consent,
  • to request the erasure of your personal data (‘right to be forgotten’),
  • the right to data portability,
  • to file a complaint with the State Data Protection Inspectorate.
4.2. If you wish to exercise your rights or have any questions regarding the processing of your personal data or exercise of your rights, please contact us by email at welcome@palaima.ch
4.3. When submitting a request, you must identify yourself:
  • the request must be accompanied by a copy of a valid identity document.
  • prašymą pateikiant elektroniniu būdu, jį patvirtinant elektroninių ryšių priemonėmis, kurios leidžia Jus identifikuoti.If the request is submitted by electronic means, it must be confirmed using electronic means of communication that allow your identification.
4.4. We will reply to your inquiry/complaint not later than within 30 calendar days using the same email address from which your inquiry/complaint was sent.
4.5. By submitting personal data, you assume full responsibility for the accuracy of the data provided. If you provide false or incorrect information, you will be liable for any losses incurred by Palaima and/or third parties as a result of providing such information.
4.6. In the event of changes to your information, please inform Palaima thereof immediately.

V. PROCESSING OF PERSONAL DATA OF CHILDREN

5.1. Services provided by Palaima are intended only for persons over 16 years of age, so if you believe that Palaima processes the data of persons under 16 years of age, please notify Palaima immediately and we will remove such data immediately.

VI. PERSONAL DATA TRANSFERRED TO THIRD PARTIES

6.1. We disclose your data to:
  • payment service providers (partners of Palaima) executing your payments to Palaima.
  • competent public authorities (police, courts, etc.).
  • lawyers, bailiffs and other parties that have the right to access this type of information.
6.2. Your personal data are transferred only to third parties that ensure proper conditions of the processing and protection of personal data.

VII. DATA RETENTION PERIODS

7.1. Palaima stores personal data for a period necessary to achieve the stated purposes for which the data are collected, or for a period provided for in the applicable legislation. At the end of the data retention period or when personal data are no longer needed, Palaima destroys the data.
7.2. Identification data, contacts, information of a credit/debit card or bank account, historical data are stored throughout the effective period of a contract and five years after it ends.
7.3. Accounting documents and other related personal data are stored throughout the effective period of a contract and 10 years after the contract with Palaima ends under the national legislation.

VIII. COOKIES, SIGNALS AND SIMILAR TECHNOLOGIES

8.1. For the purpose of these PP, we use the term Cookies to define cookies and other similar technologies, such as Pixel Tags, Web Beacon, Clear GIF.
8.2. When you visit the Data Controller websites, we want to provide you with the content and features that are customised to your needs. This requires cookies. These are small items of information stored in your web browser. They help the Data Controller recognise you as the previous visitor to a certain website, save the history of your visit to the website and adapt the content accordingly. Cookies also help to ensure smooth running of the websites, allow you to monitor the duration, frequency of visits to websites, and collect statistical information about the number of website visitors. By analysing these data, we can improve our websites and make them more user-friendly. Some examples of cookie usage:
  • Cookies allows to identify how many unique users are on the website at once, thus helping to ensure smooth and fast functioning;
  • Cookies allow us to analyse the collected information about the browsing of unique users which helps to customise the functioning of the website to your needs.

8.3. Required cookies are strictly necessary so that our website can perform its core functions. These cookies allow you to browse the website and use the features you want, such as providing access to secure website areas. Without these cookies, we cannot provide services that allow this website to function.
8.4. Activity cookies collect anonymous information about how visitors use the website. By providing information about visited areas, time spent on the website and any problems encountered, such as error messages, these cookies help us understand how visitors behave on the website. This information helps us improve website performance.
8.5. We can use IP addresses of the visitors computers when administrating websites and diagnosing server faults. IP address is a unique network code identifying a computer. It can be used to identify a visitor and collect various demographic information. This is done by the absolute majority of web server administrators.
8.6. We collect data on the use of services by using cookies. The types of cookies used on our websites are listed above.
8.7. When you use the browser to access the content we provide, you can configure your browser to accept all cookies, reject all cookies or notify when the cookie is downloaded. Each browser is different, thus, if you do not know how to change cookie preferences, please look in its help menu. Your device operating system may have additional cookie controls. If you do not want the information to be collected using cookies, use the current easy-to-use procedure applied in most browsers that allows you to stop using cookies. To learn more about cookie control, click on: http://www.allaboutcookies.org/manage-cookies/.
8.8. However, please keep in mind that some services may be designed to work with cookies only, and you will no longer be able to use them or certain parts of them if you turn them off.
8.9. In addition to the cookies used by the Data Controller, our websites allow certain third parties to set up and access cookies on your computer. In this case, third-party privacy policy applies to the use of cookies. * Please note that Facebook and other social accounts managed by the Data Controller are subject to the Facebook cookie policy.
8.10. Cookies used on this website:
Cookie Name Purpose Collected data Created at Duration
laravel_cookie_consent User consent to the use of cookies A cookie is necessary for the website functionality When entering the page 20 years
XSRF-TOKEN To ensure the security of the site Session number When entering the page Session
locale The cookie stores the user's language selection setting Selected language After selecting the language 2 hours
palaima_session To ensure the functionality of the site to improve the user experience Session number When entering the page 2 hours
_ga The cookie is used to collect statistical information about the website IP addresses and unique ID numbers are used for accounting. The accounting result is statistical. Counter accounting is done through „Google" analytics By clicking the "I AGREE" button 2 years
_gid The cookie is used to collect statistical information about the website This cookie collects and updates information about subpages you visit By clicking the "I AGREE" button Session
_gat The cookie limits the number of queries made through "Google" Does not record any user information By clicking the "I AGREE" button Session

Cookie Name laravel_cookie_consent
Purpose User consent to the use of cookies
Collected data A cookie is necessary for the website functionality
Created at When entering the page
Duration 20 years
Cookie Name XSRF-TOKEN
Purpose To ensure the security of the site
Collected data Session number
Created at When entering the page
Duration Session
Cookie Name locale
Purpose The cookie stores the user's language selection setting
Collected data Selected language
Created at After selecting the language
Duration 2 hours
Cookie Name palaima_session
Purpose To ensure the functionality of the site to improve the user experience
Collected data Session number
Created at When entering the page
Duration 2 hours
Cookie Name _ga
Purpose The cookie is used to collect statistical information about the website
Collected data IP addresses and unique ID numbers are used for accounting. The accounting result is statistical. Counter accounting is done through „Google" analytics
Created at By clicking the "I AGREE" button
Duration 2 years
Cookie Name _gid
Purpose The cookie is used to collect statistical information about the website
Collected data This cookie collects and updates information about subpages you visit
Created at By clicking the "I AGREE" button
Duration Session
Cookie Name _gat
Purpose The cookie limits the number of queries made through "Google"
Collected data Does not record any user information
Created at By clicking the "I AGREE" button
Duration Session

IX. CHANGES TO THE PRIVACY POLICY

9.1. Palaima has the right to unilaterally amend this Privacy Policy.
9.2. Having made changes to the Privacy Policy, we will inform you thereof by email so that you can get acquainted with these changes before continuing to use the services of Palaima.